Terms of service
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you’re entitled to the following:
- up to 30 days: if your goods are faulty, you can get a refund;
- up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
- up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This is our contract with you, and it sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
‘we’, ‘us’ or ‘our’ means Streamline Corporate Limited, registered in England no. 09624508, with our registered office at 47 Gee Street, London, England, EC1V 3RS; and ‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by sending an email to customercare@streamlinecorporate.com; or filling out and submitting the online contact form available on the Streamline Contact page and ask for the Consumer Account Manager; or calling us on any of the numbers listed on our Streamline Contact page (our telephone lines are generally open 09:00 to 17:00, Monday – Friday (other than public holidays).
If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.
Who are we?
We are Streamline Corporate Limited, registered in England no. 09624508, with our registered office at 47 Gee Street, London, England, EC1V 3RS.
Our postal address is: 7 Queen Anne Drive, Newbridge, Edinburgh EH28 8LH, Scotland, UK.
Our VAT number is: 271 6759 32.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
Frequently Asked Questions
Orders
How can I check the status of my order?
You will receive an order confirmation with a unique number once you have placed your order. If you require a proof of delivery, another receipt or further information please call the appropriate number on the Streamline Contact page and ask for the University of Kent Account Manager.
How is my order packaged?
We ensure all shipments are packaged appropriately for the size and transportation method required.
What happens if I need to cancel my order?
You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement which can be e-mailed to customerresolutions@streamlinecorporate.com or you may use the model cancellation form available here.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, excluding the delivery costs.
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
Payment
What are your payment methods?
We accept all major credit and debit cards (Visa, MasterCard, AMEX and Maestro). We also accept Google Pay, Apple Pay and PayPal. Please note, we do not provide credit or accept bank transfer for website orders.
Will I be Charged VAT and/or Duty on my Order?
For UK orders, there will be a 20% VAT charge at check-out stage. Please note this charge does not apply to Children’s T-Shirts, as this product is VAT exempt.
European and Rest of the World orders will NOT be charged UK VAT however will be subject to VAT charges according to the country of destination.
These deliveries will be sent on a DAP service which means, the seller (Streamline Corporate) is responsible for the delivery of the goods to the named destination. That being said, the costs of carrying out all the necessary import formalities i.e. VAT and Duty are excluded and will fall to the consumer to pay these charges prior to receiving the goods.
Please use the following links for more information on this:
Delivery & Returns
Can you distribute an order to multiple locations?
No, separate orders are required for each address to ensure deliveries can be tracked.
If I do not like a product can the item be returned?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include (among other items) some health and personal care items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please fill out and submit the online returns form available here and send your item to:
Streamline Corporate Limited, 7 Queen Anne Drive, Newbridge, Edinburgh EH28 8LH, UK
Alternatively, you can e-mail customerresolutions@streamlinecorporate.com.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Can I get a refund if products have arrived damaged?
We only replace items if they are defective or damaged. Any damage caused to the goods in transit must be reported to Streamline in writing with photographic evidence of such damage within 5 days of delivery. To do this, fill out and submit the online returns form available here and send your item to:
Streamline Corporate Limited, 7 Queen Anne Drive, Newbridge, Edinburgh EH28 8LH, UK
Alternatively, you can e-mail customerresolutions@streamlinecorporate.com.
This does not affect your statutory rights.
For more information, please read our Terms & Conditions and Refund Policy.
Last updated: 15/10/2024